Onboarding, Integration, and Support

The use of Paze requires the participation of a Distributor who will contract with the Merchant and approve the distribution of production keys. The following outlines the steps to register and move to production access, including available support channels.

Note: A Merchant’s Distributor or Technical Integrator may be responsible for some or all of the of the outlined steps below. Coordinate with your Distributor and or Technical Integrator on your required responsibilities.

Onboarding and Integration Checklist

Register

• Work with your Distributor (or Technical Integrator if appliable) on their specific onboarding process, it may include Merchant to complete the Paze Merchant Setup Form, as part of registration a Rivest–Shamir–Adleman (RSA) certificate is required by the party managing the description of Paze℠ payload.
• A sandbox account is created for Merchant.
• Documentation is shared through Venue (virtual data room); Merchant Support Team will assign login.
• As required, test Paze wallets are created for testing the Paze User Interface.
• Marketing assets and materials are shared through Partner Portal; Merchant Support Team will assign login.
• Sandbox credentials generation and delivery method vary depending upon technical implementation.
  • Option 1: Paze Merchant Support Team sends credential to Merchant through Customer Portal (Early Warning secure document transfer site)
  • Option 2: Distributor sends credential to Merchant
  • Option 3: Technical Integrator sends credential to Merchant

Integrate

• Merchant (Technical Integrator or Distributor depending upon technical implementation approach) completes technical integration to applicable specifications following best practices, including integrating Paze into their digital property
• Present Paze per the Paze Checkout User Interface Standards Guide

Test

• Merchant tests in sandbox.
• Pre-defined test cases are available for sandbox testing.

Launch

Merchant signs Agreement with Distributor related to Paze Service

• Production access and release of credentials are managed by Merchant’s Distributors; credential generation and delivery method vary depending upon technical implementation
  • Option 1: Sent to Merchant through Customer Portal (Early Warning secure document transfer site)
  • Option 2: Distributor sends credential to Merchant
  • Option 3: Technical Integrator sends credential to Merchant
• Merchant to provide contact details to Paze for notifications regarding documentation changes, production releases, outages, etc.

Support

• Paze has ongoing communication about documentation changes, production releases, maintenance windows, outages, rule changes, etc.
• Merchant Support will provide ongoing support

Support Channels

Support is provided through:

• Merchant’s Distributor
• Merchant’s Technical Integrator (Optional)
• Paze Merchant Support (Early Warning)
• Technology Operations (Early Warning)

Distributors will be the main contact for support to their Merchants. If appliable, a Technical Integrator may be the main contact in providing support. Merchant shall contact the appropriate party (Distributor, Technical Integrator or Service Operator) corresponding to their inquiry. Paze℠ Merchant Support Team will assist with any escalations from Distributors, Technical Integrators or where Merchant connects directly to Paze Service.

Paze Merchant Support Email: [email protected]

Available Monday – Friday, 8 AM – 6 PM Central Standard Time

Support Responsibilities

Outage/Service Degradation

When assistance is required related to a Paze outage or service degradation please contact:
Early Warning Technology Operations

• Phone: 1.877.639.4457
• Email: ITOC @earlywarning.com
• Available 24 Hours a Day, 7 Days a Week