Guidelines

Introduction

Use these guidelines to ensure offer messaging feels clearly connected to Paze® and does not interfere with the purchase or checkout experience.

Messaging Behavior

• Messages are displayed only when an active offer exists for the merchant and placement.
• If no active offer exists, the <paze-message> component will not render.
• Messages automatically stop displaying when an offer expires.
• Merchants do not need to update or remove expired messages manually.
• Auto-Initiate Messaging:
  • When Auto-Initiate is enabled, messaging appears within the Paze experience automatically.
  • No <paze-message> tag is required for Auto-Initiate surfaces.
  • Placement inside the wallet is controlled by Paze.

Placement guidelines

Do

• Place messaging near the Paze payment option
• Maintain consistent spacing with other payment elements
• Allow Paze to manage offer logic and copy

Don’t

• Treat messaging as the primary call-to-action
• Hard-code offer copy outside the message container
• Create layouts where messaging shifts primary checkout actions

Content & behavior

• Offer copy is configured and managed by Paze
• Messages must not block or delay checkout actions
• If no active offer exists, the message container will not be displayed

Messages best practices

• Keep messaging container visually tied to Paze
• Use consistent spacing with other payment elements
• Allow Paze to manage offer logic and copy
• Don't treat messages as a primary call-to-action
• Don't hard-code offer copy outside of the Paze message container

Messaging FAQ

Who configures the message content?

Paze configures and manages offer messaging, including Logo, verbiage, and date/time span

How do messages expire?

Messages are time-bound. After the end date, they automatically stop rendering.

Can merchants update or edit messaging?

No. Messaging is managed by Paze. Contact Merchant Support to request changes.

What happens if there are multiple messages?

Only one active message per merchant/profile/placement is supported within a time window.

What happens if no message exists?

The <paze-message> element will not render.

Does messaging impact checkout flow?

No. Messaging does not modify checkout behavior or payment processing.